TERMS & CONDITIONS
As we’re based in the UK, payment is made in pound sterling (GBP, £) and your bank/ card company will manage the conversion. You'll see the total in GBP in the cart and in the order confirmation email.
SHIPPING & RETURNS
Shipping:International orders are shipped no later than five business day after receipt and credit authorization. To ensure prompt delivery and appropriate handling of the products, we work exclusively with DHL.
Once your order has been processed and the products have been shipped, an email will grant you access to your tracking solution so you can locate your parcel.
The estimated delivery time is two to seven days.
Please note that customers are responsible for any import taxes, custom duties, sales taxes and any other levies that may be assessed by the receiving country’s authorities. Within the European Union no import taxes are applied.
Returns:You can return items within fourteen days of receipt of your order. After informing us of your intention to return the items, you will receive a return confirmation email providing additional information. Once we receive your item back at our warehouse in Latvia, we will process your return.
In order for us to accept your return, please ensure that your FRÉNÉSIES products are unopened and the box is still intact. Please pack the products you wish to return properly, including the initial dispatch note (order paperwork) so we will be able to identify your return.
Any item received in an inappropriate condition might be refused. In case of this occurrence, we will inform you promptly, providing a detailed explanation. You are responsible for the cost of return postage and as you are responsible until our warehouse in Latvia, so we strongly suggest that you use a tracked delivery method and keep proof of postage.
Once approved, refunds should take no longer than ten working days. Refunds are made to the original payment method only. If you return your whole order, we will refund the cost of the items and the cost of standard delivery; express or other non-standard shipping costs will not be refunded. If you return part of your order, the cost of the returned items will be refunded; shipping costs will not be refunded. If you reject your delivery and it is returned to us, the cost of the returned items will be refunded; shipping costs will not be refunded.
Please note that your statutory rights are not affected by our returns policy.
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You block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our site.
TERMS AND CONDITIONS
This Site is owned and operated by KLU Holdings Limited whose registered office is at Suite 100a Airport House, Purley Way, Croydon, United Kingdom, CR0 0XZ, United Kingdom and whose company number is 10707082 and registered VAT number is 266183292. These terms and conditions include general terms and conditions for use of this Site, terms and conditions relating to the Services and terms and conditions relating to the sale and purchase of Products on the Site. Please read these terms and conditions carefully. Your use of the Site and Services and the purchase of any Products on this Site will be subject to these terms and conditions.
Important liability statement
The information available on or through this Site, and the Services supplied via or in connection with this Site, (including the editorial material provided by KLU Holdings’ experts), is intended as information only and does not constitute advice or medical advice. It is your responsibility to determine that the Products are suitable for you and it is not our responsibility to do so.
Where the Site or any Submission made by any user includes views, opinions, advice and recommendations, these views, opinions, advice and recommendations are not endorsed by us and we do not accept any liability on account of the accuracy, defamatory nature, completeness, timeliness or otherwise of such views, opinions, advice and recommendations.
We try to make sure that all information contained on the Site (and provided by us to you as part of any Services or Products) is correct, but the information is of a general nature and not intended to comprise of all the information relating to the subject matters referred to by the Site and therefore we do not accept any liability for any error or omission and exclude all liability for any action you may take or loss or injury you may suffer (direct or indirect including loss of pay, profit, opportunity or time, pain and suffering, any indirect, consequential or special loss, however arising) as a result of relying on any information on this Site.
Our liability to you in connection with any Product purchased through the Website is strictly limited to the purchase price of that Product.
Date of last update: 25 April 2017
All provisions set out in these terms and conditions which seek to limit or exclude our liability are at all times subject to your statutory rights (further details in respect of which are set out at clause 4.5).
In these terms and conditions, the following definitions apply:
“KLU Holdings” means KLU Holdings Limited, whose registered office is at Suite 100a Airport House, Purley Way, Croydon, United Kingdom, CR0 0XZ, United Kingdom and whose company number is 10707082 and registered VAT number is 266183292 and 'we', 'us', 'our' shall mean KLU Holdings;
"Dispatch Confirmation" the email we send you confirming your order (at which point the contract between us will be formed);
"Materials" defined in clause 2.2;
"Products" means any products offered for sale on the Site;
“Services” means any information and services ordered and/or provided by KLU Holdings through or via the Site. For the avoidance of doubt, any electronic information supplied to you by KLU Holdings will constitute part of the "Service" not a Product and cancellation rights will apply accordingly;
“Site” means the web site at the URL www.frenesies.com or WAP site or replacement site(s) from time to time;
"Submission" means any written comments including a Review that you supply to us or post directly to the Site relating to the Products together with any photographs.
2. Use of this Site generally
2.1 You may use the Site for personal and lawful use and in accordance with these terms and you are not allowed to copy or use any material from the Site for any commercial purpose including for selling any goods or services.
2.2 The intellectual property rights in all materials on the Site and supplied as part of the Products or Services ("Materials") are owned by KLU Holdings or its third party licensors. Except to the extent expressly set out in these terms and conditions, you are not allowed to make any copies of any part of any materials, or remove or change anything on the Site, include or create links to or from the Site without our written authority, or remove or change any copyright, trade mark or other intellectual property right notices contained in any Materials or copies or the Materials.
2.3 Should you make a Submission to us, you agree to grant us an exclusive, irrevocable, perpetual licence to use it worldwide on the Site (and make it available to other users) and in our marketing materials and for any other business purposes, and to edit your Submissions in the event that KLU Holdings deems it necessary or desirable to do so for whatever reason.
2.4 You acknowledge that making a Submission does not guarantee that such Submission, or any part thereof, shall appear on the Website, but agree that KLU Holdings may, at its sole discretion, choose to display any Submission or any part of a Submission that you make on the Website.
2.5 You warrant and represent that you own or are licensed to use any and all the intellectual property rights in any Submissions that you make to the Website.
2.6 You acknowledge that you will not be able to edit or delete any Submission after submission.
2.7 Any user who feels that any Submission made by other users is objectionable is encouraged to contact us email@example.com. We will review the relevant Submission as soon as is practicable and will take such action as it deems necessary, if any.
2.8 You must not use the Site to post, upload or otherwise transmit material which is obscene or pornographic, threatening, menacing, racist, offensive, defamatory, infringing of any intellectual property or otherwise unlawful, to harass, stalk, threaten or otherwise violate the rights of others, to misrepresent your identity or status, to hack into this Site or any other related computer system, to make excessive traffic demands, deliver viruses or forward chain letters or similar materials that may reasonably be expected to inhibit other users from using and enjoying the Site or any other web site or damage or destroy the reputation of KLU Holdings or any third party.
2.9 KLU Holdings accepts no obligation to monitor the use of the Site. However, KLU Holdings reserves the right to disclose any information as required by law and/or to remove, refuse to post or to edit any information or materials; to block your access and to take such other action as may be reasonably necessary to prevent any breach of these terms and conditions or any breach of applicable law or regulation. KLU Holdings will also in its absolute discretion fully co-operate with law enforcement and other relevant authorities with respect to any investigation of suspected unlawful activity or violation of network security.
2.10 KLU Holdings may change the format and content of the Site from time to time. You should refresh your browser each time you visit the Site to ensure that you download the most up to date version of the Site.
3. Your personal information
4.1 You are referred to the important liability statement at the top of these terms and conditions. Subject to that statement you agree that your use of this Site and the Service is on an “as is” and “as available” basis. On that basis, except as expressly set out in these terms or in accordance with your statutory rights, KLU Holdings does not enter into conditions, warranties or other terms in relation to the Site or the Services or any guaranteed or predicted result from using the Site, Services or Products.
4.2 The Site includes links to external sites and co-branded pages. KLU Holdings has included links to these sites and co-branded pages to provide you with access to information and services that you may find useful or interesting. KLU Holdings does not endorse the content of external sites and is not responsible for the content of these sites and pages or for anything provided by them.
4.3 Subject to the important liability statement, KLU Holdings is not liable for failure to comply with these terms and conditions due to any event beyond its reasonable control, including, without limitation, the input of incorrect information by you.
4.4 The Site or documents sent with a Product, or the packaging or labelling of a Product may contain instructions for use, warnings, contra-indications and other notices. You must read and follow these notices carefully and ensure others who use the Products do so. Subject to the important liability statement, we will not be legally responsible to you if any of these are not observed.
4.5 KLU Holdings does not seek to exclude or limit liability for:
(a) death or personal injury caused by our negligence or the negligence of our directors, employees, agents or subcontractors;
(b) fraud or fraudulent misrepresentation;
(c) breach of the terms implied by section 12 of the Sale of Goods Act 1979 (title and quiet possession);
(d) breach of the terms implied by sections 13, 14 and 15 of the Sale of Goods Act 1979 (description, satisfactory quality, fitness for purpose and samples); and
(e) defective products under the Consumer Protection Act 1987.
and all exclusions or limitations of the liability of KLU Holdings which are set out in these terms and conditions shall at all times be subject to the provisions of this clause 4.5.
5. Suspension and termination of Service
5.1 KLU Holdings may suspend the operation of the Site for repair or maintenance work or in order to update or upgrade the contents or functionality of the Site from time to time. Access to or use of the Site or pages linked to it will not necessarily be uninterrupted or error free.
5.2 KLU Holdings may terminate the Service and cease to send you Products immediately in the event you breach any of these terms and conditions or if you are late in or do not pay any sums due to KLU Holdings.
6. Eligibility to purchase Products
6.1 KLU Holdings does not sell Products to children under the age of 18 on this Site although it may sell Products suitable for children to adults. If you are under 18, you may use the non-transactional parts of the Site but you may not purchase Products from the Site. By ordering Products you represent that you are 18 years of age or older.
6.2 In order to purchase Products, you must submit a valid Visa, Visa Electron, Mastercard, American Express, Delta or Switch credit or debit card, or valid PayPal payment login. You warrant that the payment card or PayPal login you submit is yours. All credit/debit card holders and Paypal users are subject to validation checks and authorisation by the card issuer or payment provider. KLU Holdings is not responsible in the event that your payment card provider refuses to authorise payments.
7. Contract Formation
7.1 After placing an order, you will receive an email from us acknowledging that we have received your order. Please note that this does not mean that your Order has been accepted. Your Order constitutes an offer to KLU Holdings to buy a Product via the Site (and KLU Holdings reserves the right to refuse orders for Products). No contract will exist in relation to the Products until we have confirmed to you by email that the Product has been dispatched (Dispatch Confirmation). Our acceptance to your offer will be deemed complete and the contract between us shall be formed when we send you the Dispatch Confirmation email.
8. Pricing, availability and dispatch information of Products
8.1 Information displayed on the Site as to pricing and availability is subject to change by KLU Holdings. Payment for the Products will be made via the Site in accordance with the procedure explained on the Site.
8.2 While we aim to be accurate, any availability information or dispatch estimates on the Site in relation to Products are approximate. As we process your order, we will inform you by e-mail, telephone or SMS, if any Products you order turn out to be unavailable. Please allow up to 10 business days for delivery.
9.3 In spite of our best efforts, it is possible that a Product may be mispriced on the Site. We do, however, confirm prices as part of our dispatch procedures. Where a Product's actual price is lower than that stated on the Site, we will charge the lower amount and send you the Product. If, however, the actual price is higher than that stated on the Site, we will, at our discretion, either contact you for instructions before dispatch or cancel your order and notify you of such cancellation. Prices are inclusive of VAT so the price of a Product may change if you are ordering from outside the UK (see clause 9.4 below).
8.4 Products will be dispatched to your delivery address as soon as reasonably possible after acceptance of your order. Delivery charges and sales tax will be made in accordance with your location and you will be informed of the relevant charge on the Site before you confirm your order. Please note, any orders we accept which require delivery outside the EU will be delivered duty unpaid.
9. Cancellation rights for dispatched Products
9.1 If you are a consumer, you have a legal right to cancel a contract under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 during the period set out below. This means that during the relevant period if you change your mind or decide for any other reason that you do not want to receive or keep a product, you can notify us of your decision to cancel the contract and receive a refund.
9.2 You will not have any right to cancel a Contract for the supply of any Products in the following circumstances:
(a) where by reason of their nature (and the manner in which you have taken care of them) the Product(s) cannot be returned (for example, without limitation, any cosmetics which have been unpackaged and treated in any way that renders it no longer marketable to other customers due to health & safety or hygiene reasons); and/or
(b) where the Product(s) have been customised to your chosen specifications.
9.3 Your legal right to cancel a contract starts from the date of the Dispatch Confirmation, which is when the contract between us is formed. Your deadline for cancelling the Contract is 14 days after the product has been delivered to the delivery address you have indicated.
9.4 To cancel a contract, you need to let us know that you have decided to cancel. The easiest way to do this is to email the reason to us at firstname.lastname@example.org. If you use this method we will e-mail you to confirm we have received your cancellation. The Product(s)covered by the cancellation must then be returned to us at the following address:
Suite 100a Airport House, Purley Way, Croydon, United Kingdom, CR0 0XZ, United Kingdom.
When returning items you are strongly recommended to carefully pack the items and obtain proof of posting. We cannot accept responsibility for parcels lost in transit.
9.5 If you send us your cancellation notice by e-mail or by post, then your cancellation is effective from the date you send us the e-mail or post the letter to us. For example, you will have given us notice in time as long as you get your letter into the last post on the last day of the cancellation period or e-mail us before midnight on that day.
9.6 If you cancel your contract we will:
(a) refund you the price you paid for the products. However, please note:
(i) we are permitted by law to reduce your refund to reflect any reduction in the value of the goods, if this has been caused by your handling them in a way which would not be permitted in a shop; and (ii) when returning Products on which you have received any promotional or other discount the refund will only cover the price you paid.
(b) refund any delivery costs you have paid, although, as permitted by law, the maximum refund will be the costs of delivery by the least expensive delivery method we offer (provided that this is a common and generally acceptable method). For example, if we offer delivery of a product within 3-5 days at one cost but you choose to have the product delivered within 24 hours at a higher cost, then we will only refund what you would have paid for the cheaper delivery option.
(c) make any refunds due to you as soon as possible and in any event within the deadlines indicated below:
(i) if you have received the product and we have not offered to collect it from you: 14 days after the day on which we receive the product back from you or, if earlier, the day on which you provide us with evidence that you have sent the product back to us.
(ii) if you have not received the product or you have received it and we have offered to collect it from you: 14 days after you inform us of your decision to cancel the contract.
Please note that it can take up to 10 days for us to receive your return, depending on which postal service you use. Refunds are usually processed on the day of receipt, although it may take up to a further week for the amount to show in your account.
(d) Refunds in relation to Products may only be credited to the credit or debit card or PayPal account originally used to make the purchase. If we are unable to put the refund through on this card or account for any reason, we will try to contact you to discuss alternative arrangements. If you used vouchers to pay for the product we may refund you in vouchers.
9.7 If a product has been delivered to you before you decide to cancel your contract:
(a) then you must return it to us without undue delay and in any event not later than 14 days after the day on which you let us know that you wish to cancel the contract. If you do not return the Products within 14 days of your cancellation, you will be deemed to have accepted the Products, at which point a new purchase contract will be made and you will be charged for your order at the price set out on the Site;
(b) subject to clause 11.7 (c) below, unless the product is faulty or not as described you will be responsible for the cost of returning the products to us. If the product is one which cannot be returned by post, we estimate that if you use the carrier which delivered the product to you, these costs should not exceed the sums we charged you for delivery. If we have offered to collect the product from you, we will charge you the direct cost to us of collection (which will not be materially inconsistent with the sums we charged you for delivery);
(c) If you have returned the products to us because they are faulty or mis-described, we will refund the price of the products in full, together with any applicable delivery charges, and any reasonable costs you incur in returning the item to us.
9.8 As you are a consumer, we are under a legal duty to supply products that are in conformity with this contract. As a consumer, you have legal rights in relation to products that are faulty or not as described. These legal rights are not affected by your right of return and refund in this clause or anything else in these Terms.
11.1 KLU Holdings warrants that the Services will be supplied with reasonable skill and care.
11. Statutory rights and refunds
11.1 We amend these terms and conditions from time to time. Please look at the top of this page to see when these terms and conditions were last updated. Every time you order products from us, the terms and conditions in force at the time of your order will apply to the contract between you and us. If we have to revise these terms and conditions and this has a material impact on your order, we will contact you to give you reasonable advance notice of the changes and let you know how to cancel the contract if you are not happy with the changes.
By browsing the Site you are accepting that you are bound by the current terms and conditions which relate to your use of the Site. You should check these each time you revisit the Site.
11.2 These terms and conditions form the entire understanding of the parties and supersede all previous agreements, understandings and representations relating to the subject matter.
11.3 If any provision of these terms and conditions is found to be unenforceable, this shall not affect the validity of any other provision.
11.4 KLU Holdings may delay enforcing its rights under these terms and conditions without losing them.
11.5 You agree that KLU Holdings may sub-contract the performance of any of its obligations or may assign these terms and conditions or any of its rights or obligations without giving you notice.
11.6 These terms and conditions shall be governed and interpreted in accordance with English law, and you consent to the non-exclusive jurisdiction of the English courts.
11.7 If you have any enquiries or complaints (about the Service or someone else’s use of the Site) then please address them to KLU Holdings Suite 100a Airport House, Purley Way, Croydon, United Kingdom, CR0 0XZ, United Kingdom or email: email@example.com.
12. Competitions & Promotions
12.1 Promotional offers are valid when used online at www.frenesies.com and will allow money off or free delivery when you order from KLU Holdings. Offers may require the use of specific codes to be entered during the checkout process. Codes are valid for a set length of time. Promotions cannot be used in conjunction with other offers. Offers may be limited to one use per customer.
- By participating in the Promotion, you agree to be bound by these Terms and Conditions and by our decisions, which are final in all matters relating to these Terms and Conditions, the Promotion, the draw and/or the results and no correspondence or discussion shall be entered into.
- To the extent permitted by law we accept no responsibility for lost, late, misdirected, undeliverable or incomplete entries, whether due to system errors or failures, faulty transmissions or other telecommunications malfunctions, entries not received resulting from any hardware or software failures of any kind, lost or unavailable network connections, failed, incomplete or garbled computer or telephone transmissions, typographical or system errors and failures, faulty transmissions, technical malfunctions, or otherwise.
iii. Personal information collected from entrants will be used by us solely in connection with the Promotion and will not be disclosed to any third party except for the purpose of operating the Promotion and fulfilling the prize where applicable.These Terms and Conditions shall be governed by and construed in accordance with English law and any dispute arising out of or in connection with this Agreement shall be subject to the exclusive jurisdiction of the English Courts.